Shipping policy
Here’s a more professional, polished, and detailed version of your shipping policy:
Shipping Information
At Souls Footwear, we are committed to ensuring your order is processed and delivered as quickly and efficiently as possible.
Order Processing
Please allow up to 48 hours for order processing prior to shipment. Once your order has been processed, you will receive a confirmation notification with shipping details.
Orders are processed and dispatched on business days only (Monday to Friday), excluding Australian Public Holidays.
All orders are shipped via Australia Post from our warehouse located in Queensland, Australia.
Australia Shipping
Standard Shipping Rates
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A flat shipping rate of AU$10 applies to all orders delivered within Australia, regardless of the number of footwear items purchased.
Free Shipping
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We offer FREE standard shipping on all Australian orders over AU$100.
Estimated Delivery Time
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Delivery within Australia typically takes between 2–7 business days, depending on your location and Australia Post delivery schedules.
International Shipping
International Shipping Rates
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A flat rate of AU$20 applies to the first item ordered.
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An additional AU$10 per extra item will be charged for international shipments.
Estimated Delivery Time
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International delivery times generally range between 7–21 business days, depending on the destination country, customs processing, and local postal services.
Please note that international customers may be responsible for any customs duties, taxes, or import fees imposed by their country.
Important Information
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All prices listed above are in Australian Dollars (AU$).
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Delivery timeframes are estimates only and may vary during peak periods, promotional events, or due to carrier delays.
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Once an order has been dispatched, tracking information will be provided where available.