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We're here to help!

Have a question about your order, sizing, shipping, returns, exchanges or wholesale enquiries? Get in touch with the Souls Australia team and we’ll be happy to assist.
Whether you’re choosing your first pair of Souls, checking on an order or need help finding the right size, our team is here to make your experience simple, comfortable and stress-free.

EMAIL SUPPORT

info@soulsfootwear.com
We reply within 24 hours

CALL US

Mobile: (+61) 486 136 034
WhatsApp: (+61) 486 136 034

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Our team is passionate about providing the best support possible. Reach out to us anytime!

FREQUENTLY ASKED QUESTIONS

How long does shipping take?

Standard delivery within Australia takes between 3 to 5 business days, while express delivery options take 1 to 2 days. Delivery to regional areas may take slightly longer.

How do I find my size?

You can refer to our Size Guide feature available on all product pages to find exact measurements and equivalents. If you are between sizes, we recommend sizing up for slides and thongs.

How can I track my order?

Once your order has been dispatched, you will receive an email with your tracking number and a link to trace the delivery progress of your package.

Do you offer international shipping?

Yes, we ship globally! Shipping rates and delivery timeframes will be automatically calculated during the checkout process based on your location.

What is your return policy?

We accept returns on all unused and unworn footwear products within 14 days of receipt. Simply contact our support team to start a return or exchange request.

What payment methods do you accept?

We accept Visa, MasterCard, Zip Pay and PayPal secure digital wallets.